Privacy policy

Privacy Policy

At Zovesta, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website ([zovesta.com]) or interact with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Contact Details: Name, email address, phone number, shipping and billing address.
  • Payment Information: Credit/debit card details, UPI IDs, or other payment method information.
  • Account Information: Login credentials if you create an account with us.

1.2 Non-Personal Information

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on our website, and other analytical data.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process, ship, and deliver your orders.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing and Promotions: To send promotional emails, WhatsApp messages, or SMS (with your consent).
  • Personalization: To improve your shopping experience by tailoring content and recommendations.
  • Fraud Prevention: To verify payments and prevent fraudulent transactions.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Payment gateways, courier partners, and email marketing services to facilitate order processing and delivery.
  • Legal Authorities: When required to comply with legal obligations or protect our rights.
  • Analytics Providers: To analyze website performance and user behavior.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

  • Remember your preferences.
  • Provide faster website navigation.
  • Deliver personalized content and ads.

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse.

  • Secure Socket Layer (SSL) encryption is used for all transactions.
  • Access to personal data is restricted to authorized personnel only.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a user, you have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
  • Opt-Out: Opt-out of marketing communications by unsubscribing from our emails or contacting us directly.

To exercise these rights, please contact us at zovesta.com@gmail.com

7. Retention of Data

We retain your personal information only as long as necessary for:

  • Completing transactions and providing services.
  • Fulfilling legal, tax, and accounting obligations.

Once no longer required, your information will be securely deleted.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your information.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Continued use of our services indicates acceptance of the updated policy.

10. Contact Us

For any questions, concerns, or feedback regarding this Privacy Policy, please reach out to us:

  • Email: zovesta.com@gmail.com
  • WhatsApp Support: +91 9625678945