Terms of service


Terms of Service

Welcome to Zovesta! By using our website, zovesta.com, you agree to the following terms and conditions. Please read them carefully before making a purchase or engaging with our services.

1. General Information

  • Business Overview: Zovesta is an online store selling home décor, electronics, gadgets, kitchen utensils, fashion, and other products in India.
  • Contact Information: For any inquiries, you can reach us at:
    • Email: zovesta.com@gmail.com
    • WhatsApp Support: +91 9625678945
    • Business Address: Saket, New Delhi, India

2. Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree, please refrain from using our website.

3. Eligibility

  • You must be at least 18 years old to use our website or place an order.
  • By placing an order, you confirm that all details you provide are accurate and complete.

4. Products and Pricing

  • Product Descriptions: We strive to provide accurate descriptions and images. However, slight variations in color, design, or packaging may occur.
  • Pricing: All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes. Prices are subject to change without prior notice.
  • Stock Availability: Product availability is subject to stock levels. We reserve the right to cancel orders if an item is out of stock.

5. Orders and Payments

  • Payment Methods: We accept cash on delivery (COD) and online payments (Credit/Debit Cards, UPI, and Net Banking).
  • Order Confirmation: Orders are confirmed upon receipt of payment or successful COD verification.
  • Order Processing: Orders are processed within 1-2 business days.

6. Shipping and Delivery

  • Delivery times are 3-5 business days from the dispatch date.
  • COD orders require verification via call or WhatsApp, potentially delaying dispatch by 1-2 days.
  • For detailed information, refer to our Shipping Policy.

7. Returns, Refunds, and Exchanges

  • Returns are accepted within 5 days of delivery with mandatory unboxing video evidence.
  • Refunds are processed within 7-15 working days after the product is received and inspected.
  • Exchanges are allowed within 48 hours of delivery with a flat shipping fee of ₹50.
  • For full details, please review our Return and Refund Policy.

8. Order Cancellations

  • Orders can be canceled within 24 hours of placement or before dispatch.
  • Orders cannot be canceled after dispatch.
  • Repeated cancellations may result in account suspension.

9. Limitation of Liability

  • Zovesta is not liable for any delays, losses, or damages arising from shipping carrier errors, incorrect addresses provided by customers, or unforeseen circumstances.
  • We are not responsible for products damaged due to customer mishandling after delivery.

10. Intellectual Property

All content on zovesta.com, including images, text, logos, and designs, is the intellectual property of Zovesta. Unauthorized reproduction or use of any content is prohibited.

11. Privacy Policy

Your personal information is collected, used, and stored in accordance with our Privacy Policy. By using our website, you consent to the collection and processing of your information as described.

12. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

13. Amendments

Zovesta reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Continued use of our website signifies acceptance of the updated terms.

14. Contact Us

For questions or concerns about these Terms of Service, please contact us:

  • Email: zovesta.com@gmail.com
  • WhatsApp Support: +91 9625678945